OpenKalea™Working to make intelligenceboth private & ambient.
The binding agreement that governs your use of the Kalea device, software, and services. We've kept it as readable as a legal document can be — please read it before you set up your device.
Effective September 15, 2026 | Last Updated: September 15, 2026 · Kalea Intelligence, LLC
PLEASE READ THESE TERMS CAREFULLY BEFORE USING KALEA. Kalea is an early-stage, experimental AI device offered on an “as is” and “as available” basis, except for the limited hardware warranty in Section 20. By purchasing, powering on, setting up, pairing, speaking to, or otherwise using Kalea, you agree to these Terms, including the arbitration agreement and class-action waiver in Section 30 (which you may opt out of). Your use of the device is predicated on — and constitutes — your agreement to these Terms. If you do not agree, do not use Kalea.
These Terms & Conditions (the “Terms”) are a binding agreement between you (“you” or the “user”) and Kalea Intelligence, LLC, a limited liability company (“Kalea Intelligence,” “we,” “us,” or “our”), governing your access to and use of the Kalea device and its variants (including Kalea lite and Kalea Pro), the accompanying software, firmware, applications, the Personality Deck, off-grid messaging, updates, documentation, support, the openkalea.com website, and any related services or content (collectively, the “Product” or “Kalea”).
Acceptance by use. You accept these Terms by purchasing, receiving, unboxing, powering on, completing setup or first-boot personalization, pairing the device with a phone, network, or the off-grid messaging interface, turning a knob or slider on the Personality Deck, speaking to or otherwise interacting with Kalea, or installing, accessing, or using any Kalea software or service. Use of the device is tantamount to acceptance of these Terms. We may also ask you to accept these Terms at checkout or during first-boot setup; those acceptances confirm, and do not replace, acceptance by use.
The Owner. The adult who purchases the Product or sets it up for a household, family, classroom, care setting, business, or organization (the “Owner”) represents that they are authorized to accept these Terms on behalf of everyone who will use the Product, is responsible for informing those users of these Terms and of what the Product records (Section 10), and is responsible for their use.
If you do not agree to these Terms, do not set up or use the Product. If you purchased directly from us, you may cancel or return the Product as described in Section 4. If you purchased from a retailer, reseller, school, or other third party, returns may be governed by that seller’s policy.
This Section applies when you purchase the Product directly from Kalea Intelligence or an authorized Kalea sales channel. Additional checkout, promotional, reseller, school, developer, or enterprise terms may apply and will control where they expressly conflict with this Section.
Prices and payment. Prices, shipping and handling, and any taxes are shown before you pay. By providing a payment method, you represent that you are authorized to use it and authorize us and our payment processor to charge the amounts shown at checkout. Your card is charged when you place the order, not when the Product ships (see Section 3 for what that means). Payment is processed by a third-party processor; we do not see or store your full card details.
Production lots. Kalea is built in production lots. The store shows which lot your order will ship from and that lot’s estimated ship window before you pay. Each order may take at most one unit of each model from the first lot; additional units on the same order ship from the next lot. Orders shipping outside the United States ship from the second lot onward. We may change lot sizes, open new lots, or impose other order-quantity limits, and may require verification for bulk, classroom, enterprise, or developer purchases.
Order acceptance. Orders are subject to acceptance and availability. We may reject, cancel, limit, or hold an order if the Product is unavailable, if pricing or product information contains an error, if payment cannot be verified, if shipment to the requested location is unavailable, if we suspect fraud or unauthorized resale, or if required by law. If we cancel an order you have paid for, we refund it in full.
End-user sales. Unless expressly authorized in writing, Products sold through our direct consumer channel are sold to end users and are not for commercial resale, rental, or redistribution. This does not limit purchases through our authorized reseller, retail, developer, or educational channels, your right to sell or give away a device you own, or any rights you have under applicable open-source licenses.
Ship windows are our promised dates. The ship window shown for your lot at checkout, and confirmed in your order email, is the date by which we expect to ship your Product, and we have a reasonable basis for it when we state it. If we learn that we cannot ship within that window, we will email you a revised window and you may cancel for a full refund, including shipping and handling, at any time before the Product ships (Section 4). Where applicable law requires your express consent to a delay, we will ask for it, and we will refund you promptly if you do not give it. Delivery dates after shipment are estimates; we are not responsible for delays caused by carriers, customs, weather, supply constraints, incorrect shipping information, force-majeure events, or other circumstances outside our reasonable control.
Title and risk of loss. Title and risk of loss pass to you upon delivery — that is, when the Product is delivered to the shipping address you provide (or to a person or location you designate to receive it). We bear the risk of loss or damage in transit for orders shipped to consumers. If a parcel is lost or arrives damaged, tell us within a reasonable time so we can claim with the carrier and replace or refund. Where applicable consumer law provides a different rule, that law controls.
International shipments, duties, and taxes. For shipments outside the United States, you are the importer of record. Your country may charge import duty, VAT, GST, or similar charges when the parcel arrives; the carrier collects them from you before delivery. Those charges are not included in the price or in shipping and handling, we cannot prepay them, and we do not refund them (a refund of duty or tax on a returned Product must be claimed from your customs authority). Shipping and handling is a flat per-order charge shown at checkout.
Your shipping information. You are responsible for providing accurate shipping information and for receiving the Product. If a shipment is returned as undeliverable because of information you provided or a failure to accept delivery, we may cancel the order and refund the price of the Product, reship at your expense, or charge reasonable reshipping costs where permitted by law.
This Section applies to direct purchases from us. Our plain-language returns page at openkalea.com/returns.html describes the same policy; if the two ever differ, the more generous term applies.
Before your unit ships: cancel any time. You may cancel an order at any time before the Product ships, for any reason or no reason, for a full refund of everything you paid, including shipping and handling. Email kalea@openkalea.com with your order number.
After delivery: thirty days, any reason. You may return the Product for any reason within thirty (30) days after delivery. To be eligible, the Product must come back complete and in resellable condition: the device, the Personality Deck, the power adapter, the quick-start card, and the original packaging. Ordinary use during those thirty days — talking to her, turning the knobs, taking her off the network — is not “using it up” and is not penalized. We may deny or reduce a refund for a unit that is damaged, incomplete, or shows signs of tampering.
How to start a return. Email kalea@openkalea.com with your order number. We will reply with return instructions, a return-merchandise authorization (RMA) where we require one, and the return address within two business days. Do not ship a Product back before you hear from us. Ship it within fourteen (14) days of our instructions, in the original box, using a tracked service; until it reaches us it remains your parcel.
Who pays return shipping. If you changed your mind, you pay the return postage, and we refund the price of the Product; the original shipping and handling is not refunded. If the Product arrived faulty or damaged, or we sent the wrong model, we send you a prepaid return label and refund everything you paid, including the original shipping and handling — or, if you prefer, we replace the unit. There is no restocking fee.
When the money comes back. We issue refunds within five (5) business days after the returned Product reaches us, to the original payment method. Your bank or card issuer may take additional days to post it.
Your data on a returned unit. Wiping your data before a return is your choice, never a condition of your refund. Kalea keeps her memory on the device, so anything you told her is on the drive in your hands. We erase and reflash every returned unit before it goes anywhere else. We will not reduce or deny a refund because personal data remained on a returned device.
Other sellers; bundles. Products purchased from retailers, resellers, distributors, schools, or other third parties must be returned through the place of purchase unless we expressly agree otherwise. If the Product was purchased as part of a bundle, promotion, or program, all bundled items may need to be returned, or the value of retained items may be deducted from the refund. Repair services and source-code fulfillment fees may be non-refundable except where required by law.
Statutory rights. Nothing in this Section limits any non-waivable cancellation, withdrawal, refund, repair, replacement, or consumer rights you have under applicable law (see Schedule A). Where a law gives you more than this Section does, the law wins.
Kalea is an early-stage, experimental Product and a developing technology. It is not a finished, fully validated consumer appliance, medical device, safety device, educational-credentialing service, or emergency service. Features, behavior, performance, models, specifications, and documentation may be incomplete, change without notice, contain errors or bugs, be removed, or fail to function as described. The limited hardware warranty in Section 20 applies only to defects in the physical hardware and does not promise that the software, models, or Outputs will work as you expect.
The hardware is today’s vessel for the software and is subject to the maturity limits of small, low-power, on-device computing. Capabilities such as response speed, accuracy, voice quality, and model behavior are evolving and are not guaranteed to meet any particular standard.
You agree to exercise appropriate caution. You assume responsibility for using Kalea sensibly, supervising its use, and not relying on it for any purpose where an error, omission, delay, or failure could cause harm, loss, injury, or legal consequence. Do not use Kalea in any safety-critical, emergency, medical, life-sustaining, security, surveillance, automotive, industrial-control, or mission-critical context.
DO NOT RELY ON KALEA IN AN EMERGENCY. Kalea is not an emergency service, monitoring service, medical device, security system, or safety device. It may be offline, asleep, unresponsive, or wrong at any time. In an emergency, contact your local emergency services, a crisis line, a caregiver, or an appropriate professional directly.
Kalea is a local-first, voice-first AI companion and learning aid in the form of an embodied character. Depending on configuration, it may listen for a wake word, converse by voice, run one or more local language models, switch between a “fast brain” and a “deep brain,” maintain on-device memory, perform idle background processing (“dreaming”), expose physical controls through the Personality Deck, and communicate over a Bluetooth Low Energy mesh or other off-grid messaging interfaces.
Disclaimer of function. We do not promise that any particular feature will work, will be available, will be accurate, will perform at any given speed, will remain compatible with any third-party device or app, or will continue to be offered. Kalea may mishear, misunderstand, fail to wake, fail to respond, respond slowly, interrupt, stop responding, or generate incomplete, unsuitable, or incorrect information.
On-device performance depends on the hardware variant, available memory, installed models, local data, ambient noise, microphone and speaker conditions, current load, temperature, network and BLE conditions, user configuration, and other factors. Capabilities described in marketing, documentation, demos, or roadmap materials — including household swarm, agent errands, and community “arms” — may be aspirational, in development, experimental, or subject to change, and should not be relied upon as commitments unless expressly stated in a signed written agreement.
Kalea generates responses, explanations, stories, lessons, suggestions, summaries, corrections, and other content using artificial-intelligence models running on or through the Product (collectively, “Outputs”). Outputs are produced automatically by statistical models and are inherently probabilistic and imperfect.
AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, BIASED, OUTDATED, UNSUITABLE, OR ENTIRELY FABRICATED. AI systems can state false information — including basic facts — with apparent confidence (“hallucination”). Outputs are provided for general informational, educational, creative, companionship, and organizational purposes only and must be independently verified before being relied upon.
No professional advice. Kalea is not a doctor, nurse, therapist, counselor, lawyer, accountant, financial adviser, teacher of record, engineer, emergency dispatcher, or other licensed professional. Outputs do not constitute medical, mental-health, legal, financial, tax, educational-certification, safety, or other professional advice. Never disregard, delay, or substitute professional advice because of something Kalea said.
No outcome guarantees; your responsibility. We do not guarantee any particular learning outcome, grade, skill acquisition, developmental result, behavioral change, business outcome, or other result. Kalea is a companion and learning partner meant to be used with a caregiver, parent, or teacher in the loop — not a replacement for teachers, caregivers, family members, human relationships, or professional care. You are responsible for evaluating, verifying, and deciding whether and how to use any Output, and for any action taken or not taken based on it. Outputs may not be unique, and similar content may be generated for other users.
The core Kalea experience runs on-device and does not require a cloud account, subscription, or internet connection. Where optional online services, update channels, repair portals, community features, third-party integrations, or account-based services are offered, additional terms may apply.
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase the Product, accept these Terms, act as the Owner, or use any optional online service that requires adult consent. Minors may use Kalea only under the supervision and at the discretion of a responsible adult who accepts these Terms on the minor’s behalf and remains responsible for that use (Section 9).
You are responsible for maintaining the security of your device, paired phones, local network, administrator settings, PINs, credentials, local backups, and any optional accounts, and for all activity that occurs through your Product unless caused by our breach of these Terms or applicable law. Anyone with physical access to the device’s desktop can view and change what is stored on it; keep the device where you would keep anything else you would not hand to a stranger.
Kalea is intended for use by families and learners of varying ages, including children and older adults, and may include age-aware, on-device safety behaviors, parental or caregiver settings, content filters, crisis-resource prompts, and educational modes. These protections are experimental, imperfect, and not a substitute for adult supervision, professional care, or institutional compliance processes.
Parental and caregiver responsibility. A responsible adult must supervise use by minors, configure age and content settings appropriately, review interactions where appropriate, and remain in the loop. You acknowledge that an AI companion may produce content that is inaccurate, age-inappropriate, emotionally unsuitable, or otherwise inappropriate despite safeguards, and you accept responsibility for monitoring and guiding a child’s use. Adults living with cognitive limitations or mental-health conditions should use Kalea under the care of a competent adult. Do not leave a child or vulnerable person unattended in reliance on Kalea for supervision, safety, education, or care.
Institutional use. If the Product is used in a school, classroom, tutoring program, homeschool cooperative, clinic, care home, assisted-living or other care facility, or other institutional setting, the institution and responsible adult users are responsible for obtaining any required consents, notices, approvals, procurement authorizations, student-data agreements, accessibility accommodations, and compliance determinations — including from or for residents, patients, students, and staff — under laws governing children’s privacy, education records, health information, disability access, recording, and child and vulnerable-adult safety.
Children’s personal information. The core Product does not send a child’s information to us. If optional online features, support workflows, exports, accounts, agent errands, or third-party integrations involve personal information from a child under 13 (or another legally protected minor), the responsible adult or institution must provide or obtain any required verifiable parental consent, school authorization, notice, access, deletion, and retention controls. Our Privacy Policy describes any collection, use, disclosure, retention, and deletion of children’s personal information that leaves the device.
Crisis features. Kalea may attempt to recognize expressions of distress and direct a user toward crisis resources, such as the 988 Suicide & Crisis Lifeline in the United States. Resources differ by country and may not be localized to yours. These features are best-effort, may fail to trigger or may trigger incorrectly, and are not a crisis service, monitoring service, or substitute for professional help or human care. If you or someone else may be in danger or crisis, contact emergency services or a crisis line directly and immediately.
What Kalea keeps. Kalea listens through a microphone and transcribes speech on the device. Depending on configuration and user profile, she stores transcripts of conversations with her, notes she has learned from them, files you give her, and a log of safety-intercept events (which may include the words that triggered them), all on the device. She does not store audio recordings of conversations by default and does not create voiceprints or other biometric identifiers. Transcripts and logs can be viewed, exported, and deleted by anyone with access to the device’s desktop or the paired off-grid messaging interface, which by design includes a parent or guardian.
Other people. Guests, students, residents, family members, and others who speak near Kalea may be transcribed and may be given a profile. The Owner is responsible for telling household members, guests, students, residents, staff, and anyone else who uses or is near the Product what it records and who can see it, for obtaining any consent that applies where the Product is used, and for complying with laws on recording, wiretapping, and consent (some places require the consent of everyone in a conversation). Do not use Kalea to record or monitor people without their knowledge where the law requires it.
Future features. If we add features that identify people by their voice or send any transcript off the device, we will describe them in the Privacy Policy and, where required, ask for consent before they are enabled.
Kalea is designed to run on-device, and the core experience works without the cloud, an account, or a subscription. Family content, learner content, conversations, interests, and local memory are designed to remain on the device unless you choose to export, share, sync, back up, update, pair, message, troubleshoot, or connect the Product through an optional feature that transmits data. The device runtime has no telemetry and no endpoint that reports to us. We describe this as a matter of architecture — “the privacy policy is physics” — rather than as an absolute legal guarantee about every circumstance.
A design goal, not an absolute guarantee. No system is perfectly secure or private. Data may be accessed, lost, corrupted, disclosed, or intercepted through device theft, loss, damage, unauthorized physical access, malware, misconfiguration, pairing, local-network exposure, off-grid messaging, repair handling, optional online services, third-party integrations, agent errands, exports, backups, or your own sharing choices. You are responsible for physical control of the device, for securing your network and paired phones, and for backing up anything important to you.
Our Privacy Policy. Our Privacy Policy, available at openkalea.com/privacy or another location we designate, explains what data we collect, receive, store, process, transmit, or share when you use our website (including the “Ask Kalea” guide, Section 27), our store, our newsletter, support, updates, community features, developer programs, or third-party integrations. If the Privacy Policy conflicts with these Terms about our handling of personal data, the Privacy Policy controls for that personal-data issue.
You are responsible for managing, exporting, deleting, backing up, and protecting any data stored on your device, including conversations, learner memory, family content, interests, local files, configuration, and generated artifacts. We strongly recommend periodic local backups of anything important to you. A full backup contains private key material (including the device PIN and any household or mesh identity); treat it accordingly.
Before selling, transferring, recycling, gifting, sending for repair, or otherwise relinquishing possession of a Product, you are responsible for deleting personal content, resetting the device, removing paired devices and any household or mesh membership, removing local credentials, and backing up anything you wish to keep. Except as described in Section 4 and our Privacy Policy, we are not responsible for use, disclosure, corruption, or loss of data that remains on a Product you send, return, transfer, or abandon. The limited hardware warranty (Section 20) does not transfer to a subsequent owner.
Service, diagnostics, repair, replacement, or updates may require resetting, reimaging, deleting, modifying, or replacing storage, software, models, configuration, and local data. Unless we expressly agree in writing, we do not provide data-backup, data-restoration, or data-recovery services.
Updates are yours to take. Kalea works fully offline. Updates, new models, and other downloads arrive only over a network connection you switch on, from an update feed we publish; nothing is installed without that connection. When the device checks for updates it fetches a public file from a hosting provider, which sees the device’s IP address; the request carries no account, identifier, or content from your device. Updates may add, alter, remove, disable, or change features, models, behavior, defaults, prompts, safeguards, and compatibility, and we may describe an update as required to maintain security, safety, licensing compliance, or support eligibility.
Security support period. For each model of Kalea we sell, we will make security updates available for at least two (2) years from the date we last sell that model (the “security support period”), and we will publish the current period for each model at openkalea.com. Because the software that runs on Kalea is published under an open-source license, its source remains available beyond that period. Apart from the security support period, we do not guarantee that every hardware variant will receive every update, that feature updates will continue for any particular duration, or that the Product will remain compatible with any particular model, phone, operating system, network, BLE client, third-party app, API, or accessory.
Reporting a vulnerability. If you believe you have found a security vulnerability, email kalea@openkalea.com with the subject line “Security Report.” We will acknowledge reports within five (5) business days and keep you informed until the issue is resolved. Do not access, disclose, or modify another person’s data or device without authorization.
Two states. Kalea’s software ships as a release that we have signed. A device running an unmodified, signed release that passed our published safety evaluations shows “Kalea Certified.” A device whose software has been modified, or on which developer mode has been switched on, shows “Modified — uncertified.” Certification is a state, not a lock: the device keeps working either way, and “Revert to Certified” restores the signed release. “Kalea Certified” means that a Kalea-signed software build passed Kalea’s own published evaluations. It is not a safety certification, regulatory approval, or guarantee of any outcome.
Your right to modify. You may inspect, modify, and replace the software on your own device to the extent permitted by the applicable licenses and law, and you may switch on developer mode. Our safety claims, evaluations, and support commitments apply only to the Kalea Certified state on supported hardware. If you modify her, unsafe behavior is yours to own: unauthorized modification, rooting, bypassing safeguards, replacing signed images, disabling security controls, or installing unsupported models or software may impair function, create safety or privacy risks, and make the Product ineligible for support while modified.
Warranty is unaffected by software. Modifying or replacing software, or using third-party parts or software, does not by itself void the limited hardware warranty in Section 20; only damage actually caused by that modification or use is excluded. Physical modification is addressed in Section 20.
The name stays ours. A modified device is still your Kalea for your own use. You may not distribute modified software or hardware under the Kalea or OpenKalea names or marks, describe it as Kalea Certified, or use our marks in a way that suggests we made, endorsed, or certified it (Section 16).
Kalea incorporates third-party and open-source hardware designs, models, software, firmware, libraries, tools, and documentation, including system software, on-device language models, speech-recognition and speech-synthesis components and voices, inference runtimes, BLE components, and other packages. Each component is licensed under and governed by its own license terms.
A list of third-party components, licenses, notices, and source-code instructions is provided with the Product, in an on-device or locally accessible “Licenses” view where available, and at openkalea.com/licenses or another location we designate (the “Third-Party Notices”). To the extent a third-party license conflicts with these Terms, that license governs with respect to the component it covers.
Open-weight and model licenses. Certain models distributed with or for use on the Product are made available under open-weight, community, research, acceptable-use, or custom licenses that are not classic open-source licenses — for example, the Gemma Terms of Use and the Llama Community License. These licenses may impose restrictions on use, redistribution, output, attribution, scale, or prohibited conduct. By using the relevant model or component, you agree to comply with the applicable license terms identified in the Third-Party Notices.
Source code for copyleft components. Certain components may be licensed under copyleft licenses such as the GPL or LGPL that entitle you to corresponding source code. Where such components are distributed with the Product, the Third-Party Notices identify how to obtain the corresponding source. You may also request source code for covered components for at least three (3) years by writing to kalea@openkalea.com with the subject line “Source Code Request” and identifying your device and the component. We may charge no more than a reasonable cost where the applicable license permits.
Third-party apps and services. Off-grid messaging works with a third-party phone application that we do not make, control, or support; it may change, charge, or become unavailable, and its own terms apply. The same is true of any third-party service Kalea reaches on your behalf (Section 17).
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable (except with the device), revocable license to use the proprietary Kalea software, firmware, services, documentation, and content on your device for personal, household, classroom, school, care-setting, organizational, or internal use, as applicable. This grant does not limit any broader rights you have under applicable open-source licenses.
OpenKalea first-party code. First-party OpenKalea code that we release under the Apache License, Version 2.0 is licensed under that license, as identified in the Third-Party Notices or our public repositories at github.com/openkalea. That license applies only to the code we actually release under it. It does not license third-party components, models, voice assets, training materials, proprietary assets, factory images, signing keys, update infrastructure, private repositories, manufacturing files, or commercial services unless expressly stated. “Open,” as in OpenKalea, describes what we have specifically released; it does not place the entire Product in the public domain.
Trademarks and brand. The Kalea and OpenKalea names, the “Kalea Certified” designation, the “Kalea Joy” character and octopus identity, the Personality Deck trade dress, product design, logos, voice and persona assets, documentation, packaging, and all other Kalea Intelligence trademarks, service marks, trade dress, brand assets, and proprietary materials are owned by or licensed to Kalea Intelligence and, consistent with Section 6 of the Apache License, are not licensed under Apache 2.0 or any open-source license unless expressly stated. Nominative references to Kalea (for example, “works with Kalea”) are permitted where truthful and not misleading.
Patents. One or more features of the Product — including the Personality Deck and the method by which the position of a physical control is sensed and converted into a system-prompt parameter (“analog prompting”) — are the subject of one or more pending United States patent applications. Our rights under those applications are licensed only (a) as expressly granted in Section 3 of the Apache License, Version 2.0, for our first-party code released under that license, and (b) as set out in any patent pledge or covenant we publish at github.com/openkalea or openkalea.com, which, once published, governs over this paragraph. Except as so licensed, no license under any patent or pending application of Kalea Intelligence is granted by these Terms, by the sale or purchase of a Product, or by implication, exhaustion, or estoppel, and nothing in the OpenKalea release is a dedication of the claimed inventions to the public.
Your content. You retain rights in lesson plans, materials, family content, learner content, files, prompts, notes, and other content you create or load onto the Product (“User Content”). You are responsible for ensuring you have the rights to your User Content, that it is lawful, and that your use of it does not violate third-party rights or applicable law.
This Section applies when and to the extent these features are enabled on your device. They ship switched off.
Errands. Kalea may be able to perform bounded tasks on your behalf (“errands”) — for example, checking a fact or fetching material over a network connection you have switched on — within the permissions and limits you set. When you enable an errand, Kalea acts as your agent within those limits; you are responsible for what you authorize, for the limits you set, and for reviewing what she does. We do not control the third-party sites and services an errand reaches, and an errand may fail, act on wrong information, or be interrupted.
Arms. Community-built extensions (“arms”) are third-party software that you choose to install. Arms are not part of the certified release, are not warranted or supported by us, may carry their own licenses and terms, and may be removed or blocked by us or by an update if they create risk. An arm with network access or the ability to spend is off by default and requires your explicit enablement.
Payments. If you enable an arm that pays for errands, you supply and control the funds and the keys used to pay; spending limits are enforced on your device and are your responsibility to set. Kalea Intelligence is not a party to those payments and is not a custodian, wallet provider, exchange, money transmitter, or payment processor; we hold no funds, take no fee, and cannot reverse, refund, or recover a payment. Stablecoin and other network transactions may be irreversible, may incur network fees, and may have tax consequences that are yours to handle. Use of any payment network is subject to that network’s terms and to applicable law.
Household mesh and swarm. Where more than one Kalea is joined into a household, only synthesized signals — never raw content — cross between devices, and only on connections the Owner explicitly draws. Safety events and wellbeing signals about a person flow only to the guardian or household node the Owner designates. The Owner is responsible for telling each household member, including adults whose wellbeing signals may be shared, what is shared and with whom, and for honoring a household member’s request to be excluded where the law requires it.
You agree not to, and not to permit any user to:
Power and cabling. Kalea is a mains-powered electronic device. Power and operate it only as described in the Product documentation, using the supplied power adapter or an approved, standards-compliant equivalent appropriate for the Product and your region. Do not use damaged cables or adapters, exposed wiring, incompatible power sources, or power sources that exceed the Product’s rated specifications, and do not modify the power system except as the documentation permits.
Environment. Keep the Product away from water, excessive humidity, liquids, heat sources, open flame, excessive dust, conductive debris, impact, crushing, and extreme environmental conditions, and ensure adequate ventilation. The enclosure may become warm in normal use. Discontinue use and disconnect power if the Product overheats, emits odor or smoke, is physically damaged, has been exposed to liquid, or behaves abnormally.
Children and small parts. The Product and its packaging may contain small parts, cables, knobs, or accessories that can pose hazards to young children. Keep packaging and small parts away from young children, supervise young children, and follow all safety, installation, and operating instructions provided with the Product.
Wireless and regulatory. The Product contains radio-frequency components (Wi-Fi and Bluetooth). Use of wireless features may be subject to local laws, spectrum rules, and certification limits. Do not modify antennas, radio modules, shielding, regulatory labels, or certification-related components except as expressly permitted by law and documentation. Applicable regulatory notices are provided on the Product, its packaging, or in the documentation.
Unless a separate written limited warranty supplied with your Product states otherwise, Kalea Intelligence warrants to the original end-user purchaser that new Kalea-branded hardware purchased directly from us or an authorized Kalea sales channel will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery.
What is covered. This warranty covers the device and the power adapter — for example, a knob that stops reading, a port that fails, a board that dies, or a unit that will not boot on its shipped software.
What is not covered. This warranty covers hardware manufacturing and materials defects only. It does not cover: software, firmware, models, Outputs, data, content, or services; accidental damage, drops, crushing, or liquid exposure; damage from a power supply other than the one we shipped or from wiring the Product was not designed for; physical modification, disassembly beyond the documented access points, or repair by someone other than us or our authorized service provider (on the part that was changed); cosmetic wear; loss of data (Kalea keeps her memory on the device — if the drive fails, what was on it is gone; back her up); accessories not supplied by us; or damage caused by misuse, neglect, improper ventilation, electrical anomalies, external causes, or failure to follow documentation. See Section 14 for software modification.
Remedy. If a covered defect arises during the warranty period and you submit a valid claim, we will, at our option, repair the Product using new, refurbished, or serviceable used parts; replace it with a new, refurbished, or functionally equivalent Product; or, if we can do neither, refund the purchase price paid for the affected Product. Shipping both ways for a covered claim is at our cost. Replacement Products or parts become your property, and replaced Products or parts become ours, unless applicable law provides otherwise. Any repaired or replacement Product is warranted for the longer of ninety (90) days from return shipment or the remainder of the original warranty period, unless required otherwise by law.
Your statutory rights. This limited warranty is in addition to, and does not limit, any non-waivable rights or remedies you have under applicable consumer-protection law, including the statutory rights described in Schedule A for certain regions.
To request warranty service, repair, or support, contact kalea@openkalea.com or use the support process we provide. You may be required to provide proof of purchase, a device identifier, a description of the issue, photographs, diagnostic information, and reasonable cooperation. Do not send a Product to us without authorization or a return-merchandise authorization (RMA) where we require one.
We may inspect a returned Product before deciding whether it is covered. If the issue is not covered, we may return the Product unrepaired, offer paid repair or replacement, or charge reasonable inspection, shipping, handling, or diagnostic fees where permitted by law and disclosed before service. Repair service may involve new, refurbished, or serviceable used parts equivalent in performance and reliability, and we may update, reset, reimage, replace, or remove software, firmware, models, local storage, configuration, and data as part of service. You are responsible for backing up and deleting data before service (Section 12).
Support availability, parts availability, repair options, and response times may vary by country, region, product variant, production lot, and support channel, subject to any parts, tools, and documentation we are required by law to make available. We do not guarantee support for modified, unsupported, damaged, counterfeit, resold, stolen, or end-of-life Products, except where required by law. If you fail to arrange return shipment of a serviced Product after repeated reasonable attempts to contact you, we may treat it as abandoned after the period permitted by applicable law and dispose of it in accordance with law.
EXCEPT FOR THE EXPRESS LIMITED HARDWARE WARRANTY IN SECTION 20 (AND ANY SEPARATE WRITTEN WARRANTY WE PROVIDE), AND EXCEPT FOR RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE CONSUMER LAW, THE PRODUCT, SOFTWARE, FIRMWARE, MODELS, SERVICES, DOCUMENTATION, THIRD-PARTY COMPONENTS, ARMS, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY LAW.
To the maximum extent permitted by law, Kalea Intelligence and its members, officers, employees, contractors, suppliers, and licensors disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, availability, uninterrupted operation, security, privacy, and non-infringement, and any warranties arising from course of dealing or usage of trade. In plain terms: we warrant that the hardware works; we do not warrant that Kalea is right, safe, or fit for any particular purpose.
Implied warranties and the Section 20 limited warranty. Where we provide the limited hardware warranty in Section 20, and where applicable law (including the U.S. Magnuson-Moss Warranty Act) does not permit excluding implied warranties, implied warranties are not disclaimed but are instead limited in duration to the Section 20 limited-warranty period, to the fullest extent permitted by law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of certain warranties, so some of the above may not apply to you, and you may have additional rights that vary by jurisdiction (see Schedule A).
We do not warrant that the Product or any Output will be accurate, reliable, complete, secure, private, uninterrupted, error-free, compatible, or available; that defects will be corrected; that updates will continue beyond the security support period; or that the Product will meet your requirements or expectations. No advice or information, whether oral or written, obtained from Kalea or from us creates any warranty not expressly stated here.
You understand and acknowledge that Kalea is an experimental, early-stage Product and that AI, local models, voice interfaces, local memory, off-grid messaging, agent errands, and physical controls can behave unpredictably. You voluntarily assume all risks associated with use, including inaccurate or harmful Outputs, missed or incorrect safety behavior, data loss or exposure, device malfunction, connectivity failures, and reliance on a developing technology. You are responsible for exercising appropriate caution and judgment, for supervising use by others, and for deciding whether Kalea is suitable for your circumstances.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL KALEA INTELLIGENCE, LLC OR ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, DATA, GOODWILL, REPUTATION, OPPORTUNITY, OR OTHER INTANGIBLE LOSSES; OR PERSONAL INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PRODUCT, SOFTWARE, SERVICES, ARMS, OR OUTPUTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PRODUCT OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE DEVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or death or personal injury caused by negligence where non-waivable.
To the extent permitted by law, you agree to indemnify, defend, and hold harmless Kalea Intelligence, LLC and its members, officers, employees, contractors, suppliers, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Product, your User Content, your violation of these Terms, your violation of law (including recording and consent laws), your violation of third-party rights, an errand or arm you enabled, or use of the Product by anyone you authorize or fail reasonably to supervise.
The Product, software, models, technical data, encryption, and related technology may be subject to import, export, sanctions, customs, and trade-control laws of the United States and other jurisdictions. You agree to comply with all applicable laws and not to export, re-export, transfer, provide, or use the Product in violation of those laws, including to prohibited countries, regions, parties, or end uses.
You are responsible for complying with local laws that apply to your use of the Product, including laws relating to wireless communications, privacy, children’s data, recordings, accessibility, education, consumer protection, professional licensing, payments, and safety.
Our website may offer an AI-powered guide (“Ask Kalea”) to answer questions about the Product. The guide runs in the cloud, not on a Kalea device; it is provided for guidance only, may be wrong or out of date, and does not bind us on price, availability, policy, warranty, legal, or press matters — the store pages and these Terms control. Conversations with the guide are logged for a limited period as described in the Privacy Policy. Do not share sensitive personal information with it. Information you submit through website forms is handled as described in the Privacy Policy.
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date and, where appropriate, provide notice through the Product, an on-device legal view, a support channel, email, or openkalea.com. Material changes to the dispute-resolution Section will not apply to a dispute that arose before the change. Your continued use of the Product after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law. We may also change, suspend, or discontinue the Product, any feature, model, update channel, online service, support option, or documentation, in whole or in part, with or without notice, subject to the security support period, any non-waivable rights you have under applicable law, and any separate written agreement.
These Terms apply for as long as you use the Product. We may suspend or terminate your license to proprietary software or optional services if you materially breach these Terms, violate applicable law, infringe third-party rights, create risk or legal exposure, or misuse the Product. You may stop using the Product at any time. Termination does not limit rights you have under open-source licenses for covered components or your ownership of the device. Sections that by their nature should survive termination — including Sections 7, 10–17, 20, and 22–32 — will survive.
Governing law. These Terms and any dispute arising out of or relating to them or the Product are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles, and, where applicable, by the U.S. Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution. Before bringing a formal claim, you agree to first contact kalea@openkalea.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
Binding individual arbitration. If we cannot resolve a dispute informally within thirty (30) days, you and Kalea Intelligence agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Product will be resolved by final and binding arbitration rather than in court, except as stated below. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms (available at adr.org), before a single neutral arbitrator, and may be resolved by written submissions, telephone, or video. Any in-person hearing will take place in the U.S. county or equivalent locality of your residence unless the parties agree otherwise. The arbitrator has exclusive authority to decide the interpretation, applicability, and enforceability of this arbitration agreement, and may award the same individual relief a court could. Consistent with the AAA Consumer Rules, we will pay filing and administrative fees that exceed what you would have paid to file the same claim in court for any non-frivolous claim.
Class-action and jury-trial waiver. To the maximum extent permitted by law, you and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative proceeding, and the arbitrator may not consolidate or preside over more than one person’s claims. You and we also waive any right to a trial by jury. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in the courts identified below.
Coordinated filings. If twenty-five (25) or more similar arbitration demands are filed against us with the assistance of the same or coordinated counsel, the parties will cooperate with the AAA to resolve them in staged batches, with initial bellwether proceedings, so that fees and outcomes are proportionate; the arbitrator for each batch has authority to determine its procedure.
Your right to opt out. You may opt out of this arbitration agreement and class-action waiver within thirty (30) days after the later of the date you first accept these Terms or the date your Product is delivered, by emailing kalea@openkalea.com with the subject line “Arbitration Opt-Out” and including your name, contact information, and the device, order, or purchase it concerns. Opting out affects only this dispute-resolution Section; the rest of these Terms continues to apply.
Exceptions and courts. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect intellectual property, confidential information, or security or to address unauthorized access. A claim for public injunctive relief that cannot be waived under applicable law may be brought in court after the arbitrator resolves any individual claims. For any dispute not subject to arbitration or small-claims court, the state and federal courts located in Delaware, USA will have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.
Mandatory local law. Nothing in this Section limits any non-waivable rights you have as a consumer under the mandatory laws of your country, state, province, or place of residence, including any right to bring proceedings in local courts or before a local consumer body where such rights cannot be waived by contract (see Schedule A).
Entire agreement. These Terms, together with the Privacy Policy, the returns page, the Limited Hardware Warranty, safety notices, Third-Party Notices, open-source and model licenses, any published patent pledge, Schedule A, and additional terms referenced here or provided at purchase, are the entire agreement between you and us regarding the Product and supersede prior understandings, including any earlier “Terms of Use” draft published on openkalea.com.
On-device and offline legal information. Because Kalea is designed to work offline, we may make these Terms, privacy notices, licenses, source-code instructions, warranty information, and safety notices available on-device, locally on the Product, through a companion interface, in the box, or at openkalea.com. If you cannot access online terms because you use Kalea offline, contact us for a copy.
Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms except together with the device to its new owner. We may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer of the Product or business, subject to applicable law; any published patent pledge binds our successors.
Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control, including carrier delays, supply constraints, labor disruptions, infrastructure or power failures, network outages, natural disasters, war, civil unrest, government action, or legal restrictions.
Questions about these Terms, orders, returns, warranty service, source-code requests, privacy requests, security reports, arbitration opt-outs, or support may be directed to Kalea Intelligence, LLC at kalea@openkalea.com, through openkalea.com, or by post at 13771 N Fountain Hills Blvd #114-245, Fountain Hills, AZ 85268.
This Schedule supplements the Terms for consumers in the listed regions. Where it conflicts with the main Terms, this Schedule controls for consumers in the relevant region, and mandatory local law controls over both.
United Kingdom. If you are a consumer in the United Kingdom: (a) under the Consumer Rights Act 2015, the Product must be of satisfactory quality, fit for purpose, and as described, and you have statutory remedies (including a short-term right to reject within 30 days and rights to repair, replacement, or refund) for up to six years from delivery, regardless of the Section 20 warranty; (b) under the Consumer Contracts Regulations 2013, you may cancel a distance purchase for any reason within fourteen (14) days after delivery by telling us clearly (a model cancellation form is available on request), you must return the Product within 14 days after cancelling, you bear the direct cost of returning it unless it is faulty, and we refund within 14 days of receiving it back (or proof of return); our voluntary 30-day policy in Section 4 is in addition to this right; (c) the trader is Kalea Intelligence, LLC, 13771 N Fountain Hills Blvd #114-245, Fountain Hills, AZ 85268, kalea@openkalea.com; (d) the Product is a connectable consumer product for purposes of the Product Security and Telecommunications Infrastructure regime; our security support period (Section 13) and vulnerability-reporting route (Section 13) are published for that purpose and a Statement of Compliance accompanies the Product; and (e) the arbitration agreement, class-action waiver, and Delaware forum clause in Section 30 do not apply to you, and you may bring proceedings in the courts of the part of the UK in which you live.
European Union. If you are a consumer in the EU: the legal guarantee of conformity under Directive (EU) 2019/771 (at least two years from delivery), the 14-day right of withdrawal under Directive 2011/83/EU, and your right to bring proceedings in your home courts apply regardless of the Terms.
Australia. If you are a consumer in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Section 20 warranty are in addition to other rights and remedies you have under the Australian Consumer Law. To claim under the Section 20 warranty, contact Kalea Intelligence, LLC, 13771 N Fountain Hills Blvd #114-245, Fountain Hills, AZ 85268, kalea@openkalea.com, with your proof of purchase; we bear the cost of shipping both ways for a covered claim. Nothing in Section 22 or Section 24 excludes, restricts, or modifies those guarantees, and Section 30’s arbitration agreement and class-action waiver apply only to the extent permitted by Australian law.
Canada. If you are a consumer in Canada: provincial consumer-protection laws (including the Ontario Consumer Protection Act, 2002 and the Quebec Consumer Protection Act) provide statutory warranties and, in several provinces, render mandatory arbitration and class-action waivers unenforceable for consumer claims; to that extent Section 30 does not apply to you and you may bring proceedings in your province. Sales to Quebec are not currently offered.
Other jurisdictions. Consumers elsewhere may have additional non-excludable guarantees or rights. For consumers resident in a jurisdiction whose mandatory law prohibits the arbitration agreement, class-action waiver, foreign-forum selection, or Delaware governing-law clause in Section 30, those provisions do not apply to the extent prohibited, and the consumer’s local mandatory rules apply instead.